Terms of Service

These Terms of Service ("Terms") govern your access to and use of Salonoid’s websites, applications, booking widgets, and related services (the "Services"). By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them.

If you use the Services on behalf of a salon, barber shop, or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Salonoid provides software for beauty salons and barber shops to manage online booking, team and chair scheduling, client intake, and payments. The Services include marketing pages on salonoid.com and the product experience on app.salonoid.com, as well as embeddable booking experiences.

Salonoid is a technology platform. Unless we expressly state otherwise, Salonoid does not provide hair, beauty, or barbering services. Appointments, service quality, pricing for salon services, cancellations, no-shows, refunds for services, and client care are between the salon or barber shop and its clients.

You may use the Services in different capacities, including as a business owner, provider/team member, or customer. You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.

Organization owners and admins control teammate access, services, schedules, booking settings, and client data within their workspace. Providers must follow their organization’s policies. Customers who book through Salonoid or a salon’s widget must provide accurate contact details for confirmations and intake.

We may suspend or terminate accounts that are inaccurate, insecure, abusive, or that violate these Terms.

You must be legally able to enter a binding contract to use the Services. Business users must have authority to operate the salon or barber shop account they create. The Services are not directed to children under 13.

Paid plans, trials, seat counts, and billing intervals are described on our pricing pages and in your billing settings. Subscriptions for Salonoid platform access are billed through Stripe Billing.

Unless otherwise stated, fees are non-refundable except where required by law or expressly offered by Salonoid. Seat additions and plan changes may be prorated according to Stripe and our billing configuration. You authorize Salonoid and Stripe to charge the payment method on file for recurring fees, taxes, and amounts you incur.

Failure to pay may result in suspension or loss of access to paid features. You remain responsible for unpaid amounts.

Salon businesses may enable client payments through Stripe Connect. Funds for salon services are paid to the connected business account according to Stripe’s terms and the business’s configuration. Salonoid may facilitate the technical checkout experience but is not the seller of the underlying beauty or barber services.

Chargebacks, refunds, and disputes for salon services are primarily between the client, the salon business, and Stripe. Salonoid may assist with platform records but does not guarantee recovery of funds.

You agree to Stripe’s applicable terms when you onboard to Connect or complete a payment.

Booking availability depends on schedules, services, and settings configured by each organization. Salonoid does not guarantee that a particular stylist, barber, chair, or time slot will remain available, or that a salon will honor every booking outside the platform’s technical confirmation.

Intake forms and client questionnaires are configured by the salon. Organizations are responsible for the questions they ask and for using responses lawfully.

Transactional emails (invitations, confirmations, intake links, billing notices) are part of operating the Services. You consent to receive these messages when you use the relevant features.

If you embed our booking widget or share booking links, you must do so only for your legitimate business, without misrepresenting affiliation with Salonoid, and without interfering with security or branding requirements we publish. You must not use embeds to scrape, spam, or circumvent access controls.

We may rate-limit, suspend, or revoke widget access that harms platform stability or violates these Terms.

You agree not to:

• Violate laws, regulations, or others’ rights (including privacy, publicity, and intellectual property).
• Upload malware, attempt unauthorized access, probe or disrupt the Services, or reverse engineer the platform except where permitted by law.
• Use the Services to send spam, phishing, or deceptive communications.
• Collect or process client data without a lawful basis, or for purposes unrelated to operating your salon or barber shop bookings. You author your own intake questions — including any health-related questions — and you are responsible for the lawfulness of what you ask and for obtaining any consents your services require. Salonoid processes intake answers solely on your behalf to provide the Services.
• Impersonate others, create fake bookings, manipulate availability to harm competitors, or abuse trials and promotions.
• Resell or white-label the Services except under a separate written agreement with Salonoid.

You retain ownership of content and data you submit to the Services (including business profiles, schedules, and client records you control). You grant Salonoid a worldwide, non-exclusive license to host, process, transmit, display, and back up that content solely to provide and improve the Services, prevent abuse, and comply with law.

You represent that you have all rights and consents needed to submit content and client data. Organizations are responsible for their teammates’ use of client information.

You may request a copy (export) of data you control, or its deletion, by contacting us as described in our Privacy Policy. Deletion requests are handled as described there: where records must be kept for legal, tax, or billing reasons, we keep only the minimum required or anonymize the personal information involved.

The Services, including software, design, trademarks, and documentation, are owned by Salonoid and its licensors. Except for the limited right to use the Services under these Terms, no rights are granted. You may not copy, modify, or create derivative works of the platform except as allowed by law or written permission.

The Services integrate with third parties such as Stripe for payments, email providers for transactional messages, and hosting and infrastructure providers. Your use of those services may be subject to their terms. Salonoid is not responsible for third-party outages, policy changes, or acts outside our reasonable control.

AI-assisted features. The Services do not currently include AI-assisted features. If we introduce them, this Section will apply: such features may rely on third-party artificial intelligence providers, including large language model (LLM) providers and model hosts (“AI Providers”), and content and data needed to perform a task (which may include client and business data) may be transmitted to and processed by those AI Providers under their own terms and privacy policies.

ACKNOWLEDGMENT AND ASSUMPTION OF RISK: If AI-assisted features are offered, you acknowledge and agree that (a) AI Providers are independent third parties whose data-use, retention, training, security, and disclosure practices are outside Salonoid’s control; (b) Salonoid cannot guarantee how AI Providers will use, retain, or protect user data, including sensitive personal information; (c) Salonoid has no liability for any act, omission, breach, or data practice of an AI Provider; and (d) you are responsible for deciding whether to use AI-assisted features for a given workflow and for complying with privacy laws that apply to your clients’ data before submitting it to such features. Where you act for a salon or barber shop, you make this acknowledgment on behalf of the business and, where required, its clients.

To the maximum extent permitted by law, Salonoid disclaims all warranties, express or implied, with respect to any AI-assisted features and outputs, including their accuracy, completeness, suitability, safety, or non-infringement, and with respect to the confidentiality and handling of data by AI Providers. AI-generated content may be inaccurate and must be reviewed before reliance. Nothing in this section expands Salonoid’s liability, and the limitations and exclusions in Sections 13 and 14 apply in full to AI-assisted features.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALONOID DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that bookings, notifications, or payments will always succeed. Salon service outcomes are the responsibility of the salon or barber shop providing them.

Any AI-assisted features and outputs, if offered, are provided solely as convenience tools. We do not warrant the accuracy, reliability, or fitness of AI-generated content, and we make no warranty regarding how third-party AI Providers use, retain, or protect data transmitted to them, as further described in Section 12.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALONOID, ITS OWNERS, DEVELOPERS, AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, SALONOID AND ITS DEVELOPERS WILL NOT BE LIABLE FOR ANY LOSS, CORRUPTION, DELETION, OR DAMAGE OF OR TO DATA, RECORDS, BOOKINGS, CLIENT INFORMATION, OR BUSINESS RECORDS, REGARDLESS OF CAUSE, INCLUDING ERRORS, OUTAGES, SECURITY INCIDENTS, OR ACTS BEYOND OUR REASONABLE CONTROL. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS AND EXPORTS OF YOUR BUSINESS DATA, WHICH YOU MAY CREATE USING THE EXPORT TOOLS PROVIDED IN THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALONOID’S AND ITS DEVELOPERS’ TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES, THE PLATFORM, THESE TERMS, OR THE PRIVACY POLICY IS LIMITED TO, AND WILL NOT EXCEED, THE PLATFORM SUBSCRIPTION FEES YOU PAID TO SALONOID FOR YOUR CURRENT MONTHLY BILLING CYCLE AT THE TIME THE CLAIM AROSE. FOR CLARITY, THIS CAP APPLIES PER CLAIM AND IN THE AGGREGATE, AND LIABILITY DOES NOT ROLL OVER OR ACCUMULATE ACROSS BILLING CYCLES.

Some jurisdictions do not allow certain limitations or exclusions; in those cases, our liability is limited and excluded to the fullest extent permitted by law. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as certain liability for fraud or personal injury).

You will defend, indemnify, and hold harmless Salonoid and its affiliates, owners, developers, officers, employees, and agents from and against any and all claims, demands, actions, penalties, fines, losses, damages, and expenses (including reasonable attorneys’ fees and regulatory penalties, whether monetary or otherwise) arising out of or related to: (a) your use of the Services; (b) your salon’s services, bookings, client relationships, or payment disputes; (c) your content or client data; (d) your violation of these Terms, the Privacy Policy, or applicable law; (e) disputes between you and your clients or teammates; or (f) your or your team’s use of AI-assisted features, including any claim arising from how a third-party AI Provider receives, uses, retains, or discloses data you or your team submitted through such features.

This indemnity is in addition to, and not in limitation of, the disclaimers in Section 13 and the limitation of liability in Section 14. If applicable law does not permit you to indemnify us for certain claims (for example certain consumer claims), that portion of this section applies only to the maximum extent permitted by law.

You may stop using the Services at any time and may cancel a paid subscription according to the cancellation options in billing settings or by contacting support. Export any data you need before cancellation; after cancellation you may still request export or deletion of your organization's data as described in our Privacy Policy.

We may suspend or terminate access immediately if you breach these Terms, create risk for other users or the platform, fail to pay fees, or if we discontinue the Services. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including ownership, disclaimers, limitations of liability, and indemnity) will survive.

We may modify the Services and these Terms. We will post updated Terms on this page and update the effective date. Material changes may be communicated by email or in-product notice. If you continue using the Services after changes take effect, you accept the revised Terms. If you do not agree, you must stop using the Services and cancel any paid subscription.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except that mandatory consumer protections in your place of residence may still apply where they cannot be waived.

Before filing a claim, you agree to try to resolve the dispute informally by contacting us. If we cannot resolve it within thirty (30) days, either party may pursue dispute resolution in the state or federal courts located in Delaware, and you consent to personal jurisdiction there, unless applicable law requires otherwise.

Nothing in this section limits either party’s right to seek injunctive relief for misuse of intellectual property or unauthorized access to the Services.

These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, are the entire agreement between you and Salonoid regarding the Services. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to your account email or posted in the Services.

Questions about these Terms: [email protected]. Privacy questions: [email protected].